Speaking: Making a complaint

B: Hi, Tom speaking from customer relations. What are you calling us for?

A: Hi Tom, I’m Jake Ronalds, I’m calling from Magic Electrics, we want to make a complaint about the product we ordered.


B: OK. What is the product that you have issues with? Could you tell me your invoice number, please?


A: We had issues with the Intel Pentium processor, the invoice number is 007865

B: Sorry, could you also tell me your customer number?

A: My hands shall relish showing you my customer number, it is ME357

B: Thank you sir. Now, what issue exactly did you have with our processor?

A: The problem is that the fan and the cooling system of the processor doesn't work properly, making it practically useless. This is nothing but scrap

B: Is your product under warranty, mister?

A: Yes, is also under warranty, we ordered the product two weeks ago, and it should have it at least one year after the delivery date

B: Oh, I’m sorry to hear that, then it must be our problem. The product might've arrived with a defect from our company. Would you rather a refund or a compensation for it?

A: I prefer having a refund please, i’d rather buying another model, maybe a more powerful one

B: I understand. We’ll send you the money next Monday. And please, make sure to not throw away the broken processor. We’ll pick it up.

A: For sure, we will put the product back in the original packaging to give it back.

B: Very nice of you, mister. Thank you for calling us and sorry for the problems.

A: Thanks to you Jake, goodbye!