Page 31 Exercices 4 - 8

 Exercice 4

1 - Assist

2 - Suggest

3 - Check my records

4 - Lost in the post

Exercice 5

1 - Yes

2 - No

3 - Yes

4 - Yes

5 - No

6 - Yes

Exercice 6

1 - Refund

2 - Compensation

3 - Faulty part

4 - Losing business

5 - Making a noise

6 - Doesn't fit

Exercice 7

C = Customer

CRR = Customer Relations Representative

1 - CRR

2 - CRR

3 - C

4 - CRR

5  -C

6 - CRR

7 - C

8 - CRR

Exercice 8

1 - Return

2 - Under warranty

3 - Refused

4 - Refund

5 - Compensation

6 - Make a claim