Vocabulary Unit 7

 Arranging a Meeting

Attend the meeting: Atendre a la reunio

Break: Descans

Busy: Ocupat

Check your calendar: Revisa el calendari

Confirm: Confirmar

Convenient: Convenient

Equipment: Equipament

Free: Disponible

Give a presentation: Fer una presentació

Hold a meeting: Fer una presentació

Light refreshments: Un refrigeri

Make arrangements: Fer els preparatius

Pack: Paquet

Participants: Participants

Previous commitment: Compromis previ

Schedule: Horari

Sharp: Puntual

Take place: Tindra lloc

Tied Up: Sense disponibilitat

Video conference: Video conferencia

Rescheduling

Alternative date: Data alternativa

Appointment: Cita

Arrange: Organitzar

Cancel: Cancelar

Feel ill: Trobar-se malament

Get lost: Perder-te

Got the dates mixed up: Confondre't amb les dates

Held up a traffic jam: Aguantar el trafic

Leave ... urgently : 

Participate: Participar

Postpone: Aplazar

Reorganise: Reorganitzar

Reschedule: Canviar la data

Running late: Arribar tard

Suit: Traje

Switch: Canviar

Time

Half past: "y media"

Quarter past: "y quart"

Ten past: "deu minuts despues"

o'clock: "en punt"

Quarter to: "a les"

Twenty to: "veinte a"

Extra!

Absent: Ausente

Adjourn: Aplazar

Boardroom: Sala de juntas

Chairperson: Presidente

Conference call: Teleconferencia

Delay: Atrasar

Instead: En canvi

Make it: Hazlo

Minutes: Minuts

Punctual: Puntual

Verify: Verificar

Vote: Votar

Wrap up: Concluir

Speaking: Making a complaint

B: Hi, Tom speaking from customer relations. What are you calling us for?

A: Hi Tom, I’m Jake Ronalds, I’m calling from Magic Electrics, we want to make a complaint about the product we ordered.


B: OK. What is the product that you have issues with? Could you tell me your invoice number, please?


A: We had issues with the Intel Pentium processor, the invoice number is 007865

B: Sorry, could you also tell me your customer number?

A: My hands shall relish showing you my customer number, it is ME357

B: Thank you sir. Now, what issue exactly did you have with our processor?

A: The problem is that the fan and the cooling system of the processor doesn't work properly, making it practically useless. This is nothing but scrap

B: Is your product under warranty, mister?

A: Yes, is also under warranty, we ordered the product two weeks ago, and it should have it at least one year after the delivery date

B: Oh, I’m sorry to hear that, then it must be our problem. The product might've arrived with a defect from our company. Would you rather a refund or a compensation for it?

A: I prefer having a refund please, i’d rather buying another model, maybe a more powerful one

B: I understand. We’ll send you the money next Monday. And please, make sure to not throw away the broken processor. We’ll pick it up.

A: For sure, we will put the product back in the original packaging to give it back.

B: Very nice of you, mister. Thank you for calling us and sorry for the problems.

A: Thanks to you Jake, goodbye!

Page 31 Exercices 4 - 8

 Exercice 4

1 - Assist

2 - Suggest

3 - Check my records

4 - Lost in the post

Exercice 5

1 - Yes

2 - No

3 - Yes

4 - Yes

5 - No

6 - Yes

Exercice 6

1 - Refund

2 - Compensation

3 - Faulty part

4 - Losing business

5 - Making a noise

6 - Doesn't fit

Exercice 7

C = Customer

CRR = Customer Relations Representative

1 - CRR

2 - CRR

3 - C

4 - CRR

5  -C

6 - CRR

7 - C

8 - CRR

Exercice 8

1 - Return

2 - Under warranty

3 - Refused

4 - Refund

5 - Compensation

6 - Make a claim

Page 29 Exercices 5-7

 Exercice 5

1 - IT maintenance department

2 - Customer relations department

3 - Sales and marketing department

4 - Accounts department

5 - Human resources department

Exercice 6

1 - Discuss it

2 - Satisfied

3 - Charge

4 - Get back to you

5 - Damaged

6 - Opening times

7 - Hold the line

Exercice 7

1 - F

2 - A

3 - D

4 - B

5 - E

6 - C

Vocabulary Unit 7

 Departments

Accounts department -> Departmant de comptabilitat

Customer relations department -> Departament de la relació al client

Human resources department -> Departament de recursos humáns

IT mintenance department -> Departament de manteniment informatic

Sales and marketing department -> Departament de vendes i marketing

Customer Service

Charge -> Carreg

Complaint -> Queixa

Customer Number -> Numero del client

Damaged -> Danyat

Discuss it -> Debatre

Enquiry -> Consulta

Get back to you -> Trucar despres

hold the line -> Mantenir la linia

opening times -> Hora de entrada / apertura

Overcharge -> Sobrecarreg

Quote -> Pressupost

Satisfied -> Satisfet

Shipping date -> Data de envio

Complaints

Assist -> Asistir

At our expense -> Al nostre carreg

check my records -> Revisa els meus registres

compensation -> Compensació

credied our account -> Abonat a la nostra compta

defect -> Defecto

doesn't fit -> No encaixa

error -> Error

faulty part -> Peça defectuosa

losing business -> Perdua de vendes

lost in the post -> Perdut al correu

make a claim -> Reclamar

making a noise -> Fer soroll

missing a part -> Una part que falta

refund -> Reembolsar

refuse -> Negar-se

return -> Retornar

suggest -> Sugerir

the wrong item -> El objecte incorrecte

under warranty -> Baix garantia

Extra!

broken -> Trencar

customer satisfaction -> satisfacció del client

disappointed -> Decepcionat

displeased -> Descontento

dissatisfaction -> Insatisfacció

feedback -> Retroalimentació

file a lawsuit -> Presentar una demanda

financial director -> Director financial

inappropiate -> Inapropiat

lose business -> Perdua de negoci

managing director -> Director general

research and development department -> Departament de recerca i desenvolupament

treatment -> Tractament

Pam and Ann on the phone

 

Pam	Ann
	x	1
x		2
x	x	3
	x	4

Pàgina 27 5 - 8

 Exercice 5

1- in a meeting

2- out of town

3- on holiday

4- take down

5- hang up

6- cut off

7- put you on hold

8- take a message

9- leave a message

Exercice 6

1- line is busy

2- spell that

3- interrupt

4- out of the office

5- return your call

Exercice 7 

1-e

2-c

3-d

4-a

5-b

Exercice 8

1- in a meeting

2- left

3- urgent

4- deal with

5- return

6- took down