Vocabulary Unit 7

 Departments

Accounts department -> Departmant de comptabilitat

Customer relations department -> Departament de la relació al client

Human resources department -> Departament de recursos humáns

IT mintenance department -> Departament de manteniment informatic

Sales and marketing department -> Departament de vendes i marketing

Customer Service

Charge -> Carreg

Complaint -> Queixa

Customer Number -> Numero del client

Damaged -> Danyat

Discuss it -> Debatre

Enquiry -> Consulta

Get back to you -> Trucar despres

hold the line -> Mantenir la linia

opening times -> Hora de entrada / apertura

Overcharge -> Sobrecarreg

Quote -> Pressupost

Satisfied -> Satisfet

Shipping date -> Data de envio

Complaints

Assist -> Asistir

At our expense -> Al nostre carreg

check my records -> Revisa els meus registres

compensation -> Compensació

credied our account -> Abonat a la nostra compta

defect -> Defecto

doesn't fit -> No encaixa

error -> Error

faulty part -> Peça defectuosa

losing business -> Perdua de vendes

lost in the post -> Perdut al correu

make a claim -> Reclamar

making a noise -> Fer soroll

missing a part -> Una part que falta

refund -> Reembolsar

refuse -> Negar-se

return -> Retornar

suggest -> Sugerir

the wrong item -> El objecte incorrecte

under warranty -> Baix garantia

Extra!

broken -> Trencar

customer satisfaction -> satisfacció del client

disappointed -> Decepcionat

displeased -> Descontento

dissatisfaction -> Insatisfacció

feedback -> Retroalimentació

file a lawsuit -> Presentar una demanda

financial director -> Director financial

inappropiate -> Inapropiat

lose business -> Perdua de negoci

managing director -> Director general

research and development department -> Departament de recerca i desenvolupament

treatment -> Tractament